Trust and Safety

Working Smarter and Staying Safe: Tips for Students

Make a great profile

Your profile is the first impression that future clients will see. Use this to your advantage by showcasing your professional background, skills, and unique qualities. Make sure you have an up-to-date, professional, good-quality profile picture.

PRO TIP: Include in your bio that you are willing to offer references to capture the attention of prospective employers.

Review all gig details before you apply

Take the time to carefully review each gig listing before you apply or respond to clients who reach out to you. If anything seems unclear, don't hesitate to ask questions. Clients will appreciate your interest, and once they receive your application, it opens up an opportunity for further conversation.

If a gig listing seems too good to be true, such as offering an unusually high hourly rate, it's important to be cautious. Please report any suspicious accounts or gig posts to our support team so we can help!

Prepare for your gig interview

Prepare for the interview process by carefully considering the tasks and duties you're comfortable with beforehand. If you find that a client is requesting too much during the interview, it could be a sign to explore other opportunities. Interviews may take place over the phone, in a public setting, or at the client's home. Make sure to confirm with the client which one you are the most comfortable with, and if a proposed interview location doesn't feel right to you, suggest an alternative meeting place.

For the initial in-person introduction, we strongly advise our users to meet over the phone or in a public location.

Stay safe on the gig

Before you start a new gig, you can definitely tell your friends and family all about it. Be sure to share where you’ll be working, what your hours are like, and how they can get in touch with you should anything come up. Remember the list of boundaries you made before your interview? Keep them in mind. Stick to your limits. If a client asks you to do something that makes you uncomfortable, politely remind them of the discussion you had during your interview.

Once you’re hired, keep an eye on the relationship

Once you've started working with the client, it's crucial to stay alert for any concerning behaviors, like frequently changing the agreed-upon hourly rates or gig location. Occasionally, a gig might not be the right fit, and that's completely okay! Our support team is here to offer assistance and guidance. If you encounter any of these unfavorable changes, please don't hesitate to reach out and let us know!

Trust and Safety FAQ - Students

Why do I need to complete a background check?

How does Colledge verify clients?

Should I ever accept payment off site?

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Refund Policy

Colledge is a customer-service driven platform and we strive to provide students and clients with a seamless experience. Please refer to the details of our refund policy below.

Background Checks

While background checks are strongly recommended for all parties to ensure the safety and security of our Colledge community, any fees associated with background checks will not be refundable by Colledge and are the sole responsibility of students and clients using the Colledge platform.

Service Disputes

Colledge provides guidance, best practices, and communication tools on our proprietary platform to support both parties in any service engagement. If a dispute does arise, please contact help@colledge.us for review.

Subscription Refunds

Subscriptions are non-refundable and automatically renew until cancelled. Monthly subscriptions can be cancelled anytime, and the prorated portion of the subscription will be refunded. Any completed jobs prior to the cancellation will be subject to payment and not eligible for a refund.

Privacy Policy

Effective Date: July 1, 2023

This Privacy Policy outlines the practices and procedures of Colledge Inc. (referred to as “we,” “us,” or “our”), regarding the collection, use, and disclosure of personal information from users (referred to as “you” or “your”) of our website and related services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website and services, you consent to the terms and practices described in this Privacy Policy.

  1. Information We Collect:
    • Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, postal address, and other relevant details necessary for creating and managing your account, providing services, and facilitating communications and payments between users.
    • User-generated Content: We may collect information you provide when creating or updating your profile, including your skills, qualifications, employment history, education, and other relevant details necessary for showcasing your professional background to potential clients.
    • Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the duration of your visits. We may also use cookies or similar technologies to enhance your experience on our site.
    • Communications: We may collect information related to your communications with other users, such as messages, job applications, feedback, and reviews.
  2. Use of Collected Information:
    • Provisions of Services: We use the collected information to provide, improve, and personalize our services, including matching job seekers with employers or clients, facilitating communication, and optimizing the user experience.
    • Communication: We may use your information to send you administrative or promotional messages about additional Colledge services, updates, and newsletters, as well as respond to your inquiries, feedback, or requests for assistance
    • Analytics and Improvements: We may analyze the collected information to understand user preferences, trends, and patterns, in order to enhance and optimize our website, services, and user experience
    • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, as well as protect our rights, property, or safety, or the rights, property, or safety of our users or others.
  3. Information Sharing and Disclosure:
    • Service Providers: We may engage third-party service providers to perform functions on our behalf, such as hosting, data storage, payment processing, customer support, or analytics. These service providers will have access to your information solely for the purpose of performing their functions and are obligated to maintain its confidentiality.
    • Users and Public Information:Your profile and user-generated content, including information provided in job applications, may be visible to other users or the public, depending on your account settings and the nature of our services.
    • Compliance with Law: We may disclose your information if required by law, subpoena, court order, or other governmental or legal process, or to protect and defend our rights, property, or safety, or those of our users or others.
    • Business Transfers: In the event of a merger, acquisition, sale, or transfer of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control.
    • Business Transfers: In the event of a merger, acquisition, sale, or transfer of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or control.
  4. Data Security:
    • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
  5. Your Privacy Choices:
    • Account Information: You have the right to access, update, correct, or delete your account information. You may review and modify your profile settings and preferences within your account or by contacting us directly
    • Communications: You can manage your communication preferences by opting out of promotional emails or notifications through the account settings or by following the instructions provided in the communication.
  6. Children’s Privacy:
    • Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information promptly.
  7. Changes to this Privacy Policy:
    • We reserve the right to modify or update this Privacy Policy at any time. We will notify you of significant changes by posting a prominent notice on our website or sending you a notification. Your continued use of our website and services after any modifications to this Privacy Policy will signify your acceptance of the changes.
  8. Contact Us:
    • If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at help@colledge.us